Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain vegetable-tanned leather sourced from the best tanneries. This ensures that each piece develops a unique patina over time and lasts for generations.
How long will it take to receive my order?
Standard international shipping typically takes 3-5 business days via DHL or FedEx. Please note that custom or made-to-order items may require an additional 2-4 days for production before shipping.
Do you offer international shipping?
Yes, we ship our leather goods worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return policy for unused and non-personalized items. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How should I care for my leather products?
To maintain the beauty of your leather, we recommend applying a high-quality leather balm every 6 months. Avoid prolonged exposure to direct sunlight and moisture to prevent drying or staining.
Are your products handmade?
Yes, every Galen Leather product is handcrafted by our skilled artisans in our workshop. We take pride in traditional techniques that ensure superior durability and character.